Lavadene Hair Extensions gladly accepts refund or Exchange within 5 days of receiving your order. We only accept exchange for products that are in its original condition and have not been used. Product must be in its original state and packing. You will have to send an email advising of intention to refund or exchange. Email must be sent to firstname.lastname@example.org . You must wait to receive an approval by email before sending items for exchange. Customer must pay all shipping charges to return item back for exchange or refund.